Complaint service

Complaints and Disputes

Our KidsDepot team does its utmost to make and deliver your order with great care. In the unlikely event that something is wrong with the product supplied by us or about the service, we will gladly help you as followed:


Send an email to with a description of your complaint with clear photos. You will receive a written reaction (email) from our service team within 3 working days. A complaint can relate to the delivered product or to the service.


In the case of a well-founded complaint, KidsDepot proposes to resolve this. The solution will be executed within 4 weeks.


You can reach KidsDepot us by

Phonenumber:  + 31 (0)313 65 93 21

Monday – Thursday          08.30 – 17.00 h

Friday                             08.30 – 15.00 h

We are not available on Saturday, Sunday and public holidays.


For more information, please refer to our Terms of conditions